This course (Graduate Diploma in Sales Coaching) opened exciting new doors for me. It gave me a new found confidence about job & helped me to significantly increase the performance of my Team. I recently helped somebody using the...

Management Team


	Mairead Cosgrave - Group Chief Executive Mairead is the CEO of the BTSI Group and has spent most of her 15 year career working in the space where “technology meets education” She is passionate about the role ICT can play in enhancing 3rd and 4th level education across a variety of disciplines. She is a pioneer in promoting industry led qualifications via academic accreditation. Mairead believes this process allows closer cooperation between industry and academia in terms of dealing with Ireland’s existing and emerging skills gap. Through her role in BTSI she is expanding the sales qualification suite into new and emerging global markets. Mairead advocates the need to consistently promote the profession of selling and the important role it can and will play on our journey to economic recovery. When not working she can be found relaxing in Galway which according to her is the real capital of Ireland! email: mairead@businessandtrainingsolutions.com

	Sandy Metcalfe - Co-Founder & Director Sandy is a co – founder and director of the BTSI Group. His career experience spans sales; sales management; HR; and training. As one of the few qualified sales coaches in the world Sandy is passionate about the positive impact sales coaching can have on sales teams and organisations alike. He continues to work with many of Irelands and Europe’s largest companies implementing a culture of sales coaching. The results he has achieved would astound even the harshest of critics. Sandy is also the BTSI Master Tutor, ensuring that the unique BTSI qualifications are delivered to the highest standards of excellence. Sandy is a stickler for detail. When not working Sandy can be found relaxing on the beach in the lovely Co. Wexford and he is a keen musician with an excellent singing voice! email: sandy@businessandtrainingsolutions.com

	Frank Salisbury - Chairman and Director of Academic Standards Frank Salisbury is an internationally renowned motivational and inspiring speaker. He is a passionate sales coach and is the author of the following books: Coaching Champions:second edition: how to build a winning sales team. Oak Tree Press, Cork, 2011 Coaching Champions: how to get the best out of your salespeople. Oak Tree Press, Dublin, 2001 Sales Training: Second Edition (seen as the ‘bible’ for sales trainers in the UK). Gower, 1998. Developing Managers as Coaches. McGraw-Hill, 1994. Sales Training. McGraw Hill, 1992. Professional Selling: A journey not a destination. To be published in autumn 2011. Frank is Chairman and Director of Academic Standards for the BTSI Group. He is a Fellow of the Institute of Commercial Management (ICM), and is the ICM Chief Examiner for their global Sales and Marketing programmes. When he is not working he can be found driving around Europe and scouring art galleries for lost treasures! email: frank@businessandtrainingsolutions.com

	Charlie Mernagh - Sales Director Charlie Mernagh has been in sales since 1980. His is passionate about the Profession of Selling and is one of Ireland’s leading sales visionaries when it comes to the importance of sales. Much of his career has been in senior sales management positions including sales management and sales training management. As the sales director at BTSI he is responsible for the Irish sales force but is also playing an integral role in the international sales expansion of BTSI. Charlie is innovative, enthusiastic with has a sense of integrity that is infectious. When he is not working Charlie enjoys a game of golf and according to himself he is a really keen golfer! Charlie’s qualifications include Professional Certificate in Facilitation Skills Certificate in Training & Education (NUIG) HETAC Diploma in Sales Coaching (Level 7) Learning Mentor & Assessors Programme - (RPL) Recognise Prior Learning European S.P.E.E.D (Special Programme for Education & Executive Development) email: charlie@businessandtrainingsolutions.com

	Rhona Johnston - Principal Tutor Rhona is the Principal Tutor for the BTSI Group’s suite of degree level sales qualifications. She has been with the BTSI Group for over 6 years. She is an engaging and motivational tutor with a dedication to students that is exceptional. As well as delivering many of the BTSI qualifications Rhona is also an integral part of the BTSI “Train the Tutor” programme and delivers the qualification to BTSI’s international Channel Partner community. When she is not working Rhona continues her passion for performance, where she may be seen on stage with various drama groups in the south west of Ireland! Her Qualifications & Memberships Include: Graduate of the University of Ulster with an Honours Degree in Business Studies-HETAC Level 8) HETAC Diploma in Sales Coaching (Level 7) Certified Training Professional (CTP) Graduate of Institute of Public Relations of Ireland. European Computer Driving Licence (ECDL) email: rhona@businessandtrainingsolutions.com